We pride ourselves on providing high quality products and exceptional customer service. If you have any questions prior to or after placing an order, please use the contact form and your inquiry will be addressed within 24 hours.
Our policy is simple: you can cancel your order at any time prior to being shipped. We accept returns made within 7 days of receiving your shipment, excluding shipping charges and a 15% restocking fee on all returns. We offer a 100% lifetime guarantee of authenticity of our fossils and minerals.
If your order arrives damaged, please retain the original packaging, and the damaged goods. Take pictures, contact the shipping company, and be prepared to present the damaged goods along with the original packaging at their request. We will do everything on our end to help.
Our in-office hours are generally Monday thru Friday 10:00 AM to 6:00 PM Central Time (GMT-5h) but can usually be reached outside of these hours through FB messenger and/or text.